Support v2.0

PHD Virtual Support

Resources for product support and information

Contact Support

Submit a Request:



*Requires an existing case number. Platinum Support customers requesting support outside of standard hours, please submit a request and call our support line.

  • Backup Support

    +1 (973) 288-7020

Unitrends Enterprise Backup

For all issues related to Unitrends Enterprise Backup (UEB) support, product documentation, knowledge base, etc, you will be directed to the Unitrends portal.

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Support File Submission for PHD Virtual Backup

*Requires an existing case number.

(Maximum upload size is 80MB)

For larger files use our FTP site:

ftp: (port 21)
Username: anonymous
Password: your email address
cd /pub/upload
put the_file

NOTE: upload directory does not have read permissions - you will not be able to view or modify the file once submitted!

If you run into any difficulty please inform your Customer Support Engineer