Product Support Engineer

The Product Support Engineer candidate will be part of a rapidly growing software company's support desk, working primarily supporting the PHD Virtual Backup products. Responsibilities include answering customer support queries (phone/web/email), diagnosing customer problems, PHD Virtual Backup and hypervisor log file analysis, and remote setup and configuration of product software. Participation in rotation-based standby support is required, including evening and weekend shifts. The candidate will report to the Director of Product Support.

• Position located in Morris Plains, NJ
• Salary commensurate with experience
• Generous medical/dental/vision benefits offered
• 401K program available

Candidate Requirements

• Experience with Linux a must, working knowledge of Windows
• Experience with Hypervisors (VMware ESX/ESXi or Citrix XEN Server)
• Experience with SAN/NAS storage solutions a plus
• Experience with Networking  a plus
• Experience with various types of computer hardware a plus
• Experience with tape and backup solutions a plus.
• Understanding of programming languages and ability to write scripts (e.g. Perl, Shell Scripts)  a plus.
• Strong organization and analytical skills
• Ability to handle multiple tasks with shifting priorities and time frames
• Good Communication and Phone Skills 
• Has a Customer oriented approach / desire to deliver quality service
• Able to articulately express and comprehend concepts, directives etc., written and spoken in English
li>Ability to pass a background investigation and drug screening

Candidate Responsibilities

• Provide expert technical assistance to customers
• Coordinate with R&D to solve technical issues
• Coordinate with QA to solve technical issues
• Pre and Post Sales support for product upgrades and installations
• Night and Weekend Rotations

Back to All Career Listings

If you are interested in this position, please click here.